With an estimated 2.8 billion people engaged in frontline jobs, it is imperative that companies look toward digitalization to improve frontline productivity. When frontline workers are given a thoughtful and strategic mix of technology to perform their jobs, productivity is estimated to increase by 22% on average (Deloitte).
Understanding the Status Quo:
In a recent post, Deloitte explained how companies have failed to do right by their frontline workforces when compared to their hybrid and more white-collar employees. Only 23% of frontline workers believe that they have access to the technology they need to be productive, and 80% of frontline employees say that their company provides few connection opportunities at work. This data clearly indicates that frontline workers feel their companies can do more by providing them with the right digital tools to do their jobs better, faster, and, most importantly, with increased productivity.