A transformative shift is underway in industrial operations. While traditional data strategies have long focused on IT and OT systems, the missing link has been workforce data—information derived from human expertise, activities, insights, and feedback within production processes.
The industrial workforce is undergoing a profound transformation. With 80% of the global workforce being deskless, traditional engagement and operational strategies are no longer sufficient. This shift demands modern solutions that address not only the complexities of frontline work but also the expectations of a new generation of workers.
A key challenge many manufacturers face is the disconnect between OT, IT, and workforce data. OT systems, like SCADA and MES, provide real-time operational metrics from machines. IT systems, such as ERP and WMS, support strategic planning by handling business and operational data. Yet, both systems overlook a crucial piece: knowledge data—the insights generated from workforce actions, feedback, and execution.
Digitizing tasks and activities for frontline workers, while providing real-time operational visibility and driving process optimization and improvement, across all areas of business operations.
