“To win in the marketplace you must first win in the workplace.” Doug Conant

Every organization needs qualified, capable, dedicated, loyal, and hardworking employees to deliver the best possible product or service and keep their customers satisfied. Manufacturing companies rely on their workers for not only delivering the required products per specifications but over the years for improving the very processes that create the products the company sells. The frontline workforce plays a major role in the creation of institutional know-how and shaping the way things are done in a given organization, plant, and process, right down to individual tasks which comprise an activity.

The Drivers

Digitization of the frontline workforce has never been more important than it is today. It is seen as the ‘last frontier’ for organizations seeking to complete their digital transformation. Digitally enabled and empowered frontline workers have the potential to completely transform the way in which a business functions and delivers value through increased productivity, collaboration, speed, accuracy, and quality.

Digital Transformation has increasingly become the top priority for leaders the world over. It has become a main pillar of operations strategy and has gained momentum ever since the COVID pandemic hit in 2020. What is less evident though is the fact that digital transformation is far more than just the adoption of automation and new technology. It is really about people and their improved/enhanced/augmented interaction with data: the ability to gather more data faster; manipulate and utilize that data from all incoming and available data streams in the right context with a connected workforce; and allow this digitally-transformed workforce to use this data through the right platforms to perform better, to generate better business and operational results.