The Drivers

Digitization of the frontline workforce has never been more important than it is today. It is seen as the ‘last frontier’ for organizations seeking to complete their digital transformation. Digitally enabled and empowered frontline workers have the potential to completely transform the way in which a business functions and delivers value through increased productivity, collaboration, speed, accuracy, and quality.

Digital Transformation has increasingly become the top priority for leaders the world over. It has become a main pillar of operations strategy and has gained momentum ever since the COVID pandemic hit in 2020. What is less evident though is the fact that digital transformation is far more than just the adoption of automation and new technology. It is really about people and their improved/enhanced/augmented interaction with data: the ability to gather more data faster; manipulate and utilize that data from all incoming and available data streams in the right context with a connected workforce; and allow this digitally-transformed workforce to use this data through the right platforms to perform better, to generate better business and operational results.

As industrial and energy market incumbents rebound from Covid, digital transformation has become a key pathway for companies to build resilience to risks and ensure business continuity. To that end, many enterprises have sought to simplify their technology (tech) stack from the ISA-95 (Purdue) model to a leaner tech stack in which real-time process automation can thrive. This means the impetus on having data engineering, management, and analytics-- that is, a data-oriented business model as the business driving force-- has become a top priority. As part of this permanent shift, enterprises must also seek to accelerate digital transformation of their frontline workforce and related operational processes to realize higher efficiency gains, if not implemented already. By doing so, enterprises will gain operational intelligence through the frontline workforce, meaning all events associated with the workforce can be tracked, managed, and optimized for performance improvements and productivity gains.