In manufacturing, the frontline is responsible for executing tasks and following clear guidelines and SOPs. 

While doing so, they use their experience and judgement to ensure results are compliant with intended specifications and work instructions. Manufacturing operations evolve to incorporate more digital tech equipment like IIoT sensors, automation, and robotics. As it becomes more normalized to use advanced IT tools to extract manufacturing data, the frontline and the decisions they make on a day-to-day and minute-to-minute basis will play a key role in ensuring that optimal results are obtained from digital transformation and automation efforts.

What should leaders do today to make their organizations and workforces future-ready?

The modern workforce is shaping up to be very different from the traditional understanding of a workforce and how it should function. The COVID-19 pandemic proved to be an inflection point for the reconfiguration of the modern manufacturing frontline paradigm. Disrupted supply chains, lack of external support on the shop floor, and the absence of specialized and task-oriented workers all changed the core perception of how a typical manufacturing workforce should operate. The pandemic made it clear that manufacturers need to empower their workforces and use the best possible digital means to do so.